Customers are allowed 28 days from the date of your invoice to cancel and return any items. Items must be in the same condition as delivered, unopened and unused.
The customer is responsible for all postage costs when returning unwanted items (this includes any item(s) ordered in error by the customer).
Faulty / Damaged / Incorrect Items
In the unlikely event that you are sent the wrong item, an item that is faulty or damaged in transit please call or email our customer service department in order to explain the problem you are experiencing. Where appropriate, we will go through troubleshooting steps and common set-up issues with you in order to resolve any technical issues before accepting faulty items as a return. Goods that are found to be faulty or damaged will be issued with an RMA number and given a Freepost address in order to return the item to us.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). If your order was eligible for free delivery, then no refund for postage can be applied.
Packaging your return
When returning unwanted items please ensure they are in saleable condition with original packaging. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
Care of Goods to be Returned
Whilst in possession of your item(s) you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for item(s) returned that have been made unfit for resale or damaged whilst in your possession.